At Grosvenor Orthopaedic Partners, your health and safety are our highest priority.
We realise that uncertainty surrounding COVID-19 is very disconcerting for our patients and can provoke considerable anxiety and concern. At the same time, in those with debilitating musculoskeletal problems there can be frustration at the inability to access treatment.
This page contains the latest advice for patients and their families. It contains three key documents for patients to download. There are a number of links to other websites which are very important to read.
Outpatient clinics are now being run face to face, although if you prefer we can also provide virtual and online consultations.
All staff at our clinic locations are screened on a daily basis. The screening process involves answering a set of verbal questions as well as a temperature check to confirm that they are not experiencing symptoms of COVID-19.
Social distancing is implemented at all locations to make sure we limit close interactions.
You will be contacted 48 hours before the consultations and asked four screening questions by our administrative team.
- Have you or someone in your household got any of the below symptoms:
- a high temperature
- a new continuous cough
- a loss of, or change in, your normal sense of taste or smell
- Have you or someone in your household been told you have confirmed COVID-19 in the last 14 days?
- Have you been told you have been in contact with someone who has confirmed COVID-19 in the last 14 days?
- Have you travelled outside the UK in the last 14 days? *not including countries specified by the government as exempt from isolation requirements https://www.gov.uk/uk-border-control
if you answer yes for yourself to question 1 you must isolate for 7 days and cannot attend your appointment until after the 7 day isolation period (including 3 days of being symptom free without paracetamol).
If you answer yes to question 1 for a household member you will need to isolate for 14 days and cannot attend your appointment until the end of the 14 day isolation period (and they are symptom free).
If you answer yes to any of the other questions you should complete isolation for 14 days from the date of contact or return from travel (with the exception below*) and cannot attend their appointment until the end of the 14 day isolation period (and they are symptom free).
*Individuals arriving in the UK to attend for pre-arranged treatment, will need to complete the Public Health passenger locator form and provide a letter (or S2 certificate) from their healthcare provider explaining the treatment. They are be able to travel to and from your healthcare provider and the place you are staying in the UK but otherwise are required to self-isolate for 14 days.
You should arrive at your appointment no more than 10 minutes early (to avoid busy waiting rooms)
You should attend in a private vehicle, not on public transport.
We ask that, wherever possible you attend alone.
You will be screened upon entry and provided with a mask although you may like to wear your own.
When you see your surgeon, they will be wearing a mask, gloves and apron.
Please be assured that the clinic rooms are cleaned between patients.
You and all members of your household must self-isolate at home for 14 days before the date of your operation. This means not leaving your home for any reason, even to buy food or medicine. It is very important that you follow this step for your own health and the health of hospital staff and other patients. Of course, if you or your family is faced with an unexpected situation that requires you or them to go out to buy medicine or seek medical help, you/they should do so, but please let us know about this as soon as possible.
You must let us know if you think you have symptoms consistent with COVID-19: a high temperature, new continuous cough, or loss or change in your sense of smell or taste. You should also let us know if you have been in contact with someone who has tested positive for coronavirus within 14 days of your operation.
You must also let us know if you have been contacted by the NHS Test and Trace programme, or members of your family have been contacted or displayed symptoms.
We or the hospital facility will contact you to arrange for you to be tested for coronavirus about 2 to 3 days before your operation. We or the hospital facility will confirm where this will take place and when you will be told your results. Please note: the hospital will charge you for the cost of the test.
Your operation will not take place if you test positive for coronavirus unless it is very urgent or an emergency.
It is important that you do not use public transport to come to hospital. We recommend that you come in a private car or taxi (wearing a face mask).
You will be asked a set of routine COVID-19 screening questions and have your temperature taken before entering the hospital. Your operation will not take place if you have a temperature greater than 37.8°C or have any symptoms of COVID-19.
Face masks – you may be asked to wear a face mask for periods of your treatment or stay.
The hospital may restrict or not allow visitors.
You should follow social distancing rules at the hospital.
In the unlikely event that you develop COVID-19 during your hospital stay, the hospital team will consider your increased risks due to the recent surgery and provide supportive care to promote recovery from both the operation and any infection. This may involve transfer to an NHS hospital.
You and all members of your household must self-isolate for 7 days after you are discharged.
If you need outpatient appointments or physiotherapy input following your operation, this may now take place over the telephone or via video consultation.
If you develop COVID-19 symptoms after your discharge, then please seek immediate medical attention.
NIHR Global Health Research Unit on Global Surgery: Having an operation during the COVID-19 pandemic.
Centre for Perioperative Care: Guidance for patients having an operation during COVID-19.
Royal College of Surgeons: Information for surgical patients during the coronavirus pandemic.
Latest NHS information about coronavirus (COVID-19).
The Lister Hospital and 280 Kings Road Outpatient Centre, Chelsea
9 Harley Street and Weymouth Street Hospital
The London Clinic
The Wellington Hospital
The Spire Bushey Hospital
The New Victoria Hospital